ezji Casino — Frequently Asked Questions

ezji requires a valid government-issued Philippine ID — your passport, driver's licence, SSS ID, UMID, or PhilSys National ID all work. You will also need a proof of address not more than three months old, such as a utility bill or bank statement. Upload clear photos or scans through the My Account section. KYC is required before your first withdrawal is processed.

On the ezji Login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Click the link, create a new password, and log in normally. If you no longer have access to that email, contact ezji support at [email protected].

No. ezji strictly enforces a one-account-per-player policy. Registering duplicate accounts — even with a different email or phone number — is a violation of the Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any bonus balances forfeited. If you believe you accidentally created a duplicate, contact support immediately to resolve it.

You can request account closure by contacting ezji support at [email protected] with the subject line "Account Closure Request." Before closing, withdraw any remaining real-money balance — bonus balances are forfeited on closure. If you are closing the account due to gaming concerns rather than preference, consider using the self-exclusion tool instead, which gives you more protection against re-registration.

Log in to your ezji account, go to Cashier, and select GCash as your deposit method. Enter the amount you want to deposit — minimum is PHP 100 — and follow the on-screen prompts to complete the transfer through your GCash app. Deposits via GCash are credited to your ezji balance almost instantly, usually within 30 seconds to two minutes.

The minimum deposit at ezji is PHP 100 for most payment methods including GCash and PayMaya. Bank transfer minimums (BPI, BDO, Metrobank) may vary slightly depending on your bank's own transfer limits. For USDT deposits, the minimum is equivalent to approximately PHP 500 in USDT value at the prevailing exchange rate. There are no deposit fees charged by ezji.

ezji targets GCash withdrawal processing in under 15 minutes for fully verified accounts during normal operating conditions. In practice, most GCash withdrawals land in your wallet within 5 to 10 minutes of approval. Withdrawals submitted during peak hours or when additional verification is required may take slightly longer. PayMaya withdrawals follow the same timeline.

BPI, BDO, and Metrobank withdrawals are processed within one to three banking days from the time ezji approves the request. Banking days exclude weekends and Philippine public holidays, so a request submitted on a Friday afternoon may not arrive until Tuesday. If your bank transfer has not arrived after three banking days, contact ezji support with your transaction reference number.

ezji does not charge a withdrawal fee on its end. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small inter-bank transfer fee. USDT withdrawals may involve blockchain network (gas) fees depending on the network used. Check your payment provider's fee schedule for specifics.

Yes. ezji supports USDT withdrawals in addition to GCash, PayMaya, and bank transfers. To withdraw USDT, you need a registered and verified USDT wallet address linked to your ezji account. Withdrawal amounts are converted from your PHP balance to USDT at the prevailing rate at the time of processing. Network fees apply and vary based on blockchain conditions.

ezji offers 500+ certified slot games including a wide selection of JILI slots — one of the most popular game providers among Filipino players. You will find classic three-reel slots, modern video slots with bonus features, progressive jackpot games, and branded titles. The full slot library is accessible from the Slot section of the ezji platform, with filters to sort by provider, volatility, and RTP.

Yes. ezji's live casino section features real dealers broadcast via high-definition video stream. Available games include live baccarat, live roulette, live blackjack, live sic bo, and Dragon Tiger — popular choices among Filipino players. The MG Live section on ezji offers Microgaming-powered live dealer tables with multiple bet limits to suit different player budgets.

ezji covers a wide range of sports betting markets relevant to Filipino players, including PBA (Philippine Basketball Association) games, NBA, UFC, and international football. Check the current ezji sportsbook for available markets and odds during active PBA seasons. Live in-play betting is also available for select matches.

Yes. All games on the ezji platform use certified Random Number Generator (RNG) technology independently verified for fairness. Game software providers on the platform hold their own certifications from recognised testing laboratories. Live dealer games are conducted by trained professional dealers in real time, with no pre-determined outcomes. ezji operates under PAGCOR's regulatory framework which requires ongoing fair play compliance.

Absolutely. ezji is fully optimised for mobile play on both Android and iOS devices through your mobile browser — no app download required. The mobile platform gives you access to all games, the full cashier, account settings, and live chat support. The responsive design adjusts automatically to your screen size, whether you are on a small budget phone or a large-screen flagship.

ezji offers a welcome bonus for new registered players on their first deposit. The exact bonus percentage, maximum bonus amount, and qualifying deposit minimum are detailed on the active promotions page in your ezji account. Welcome bonuses are subject to wagering requirements — meaning you need to bet a specified multiple of the bonus amount before it becomes withdrawable. Always check the specific terms before claiming.

A wagering requirement (sometimes called a playthrough) is the number of times you need to bet your bonus amount before it can be withdrawn. For example, a PHP 500 bonus with a 20x wagering requirement means you need to place a total of PHP 10,000 in bets before the bonus converts to withdrawable cash. Different games contribute at different rates — slots usually count 100%, while live casino games may contribute less. Full details are in each promotion's specific terms.

Yes. Most ezji bonuses have an expiry period during which the wagering requirements must be completed — typically between 7 and 30 days depending on the promotion. Once the expiry date passes, any uncompleted bonus balance and associated winnings are forfeited automatically. The exact expiry period for each bonus is stated in the individual promotion terms at the time of opt-in.

No — bonus funds and winnings generated from bonus play cannot be withdrawn until the applicable wagering requirement is fully completed. If you choose to withdraw your real-money balance before completing wagering requirements, the remaining bonus balance and associated winnings will be forfeited. Your real-money deposit balance (separate from bonus funds) remains withdrawable at any time, subject to standard KYC and AML checks.

ezji rewards regular players through ongoing promotions, reload bonuses, and exclusive offers that become available as your account activity grows. Details of the current loyalty structure and any active VIP programme tiers are available in the Promotions section of your ezji account. Higher-tier players typically gain access to faster withdrawals, dedicated account management, and enhanced bonus terms.

ezji operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), which governs online gaming platforms serving Filipino players. PAGCOR licensing means ezji is subject to ongoing compliance requirements including player protection standards, AML (Anti-Money Laundering) obligations, fair play certification, and responsible gaming programme implementation. Playing on a PAGCOR-regulated platform like ezji gives you an important layer of consumer protection.

The minimum age to register and play at ezji Casino is 21 years old. This is the legal minimum age for gambling under PAGCOR's regulations in the Philippines. Age verification is mandatory — ezji will request a government-issued ID before processing your first withdrawal. Any account found to be operated by someone under 21 will be immediately suspended and reported to PAGCOR as required by law.

You can request self-exclusion directly from your ezji account under My Account → Responsible Gaming. Choose a self-exclusion period of at least 6 months. Your account will be suspended within minutes, and ezji will take reasonable steps to prevent re-registration during the exclusion period. Your real-money balance will be returned to your registered payment method. If you cannot access your account, email [email protected] with the subject "Self-Exclusion Request" and it will be processed immediately, 24/7.

ezji provides a full suite of responsible gaming tools built into every account: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check overlays, cooling-off periods (24 hours to 30 days), and self-exclusion for a minimum of 6 months. All protective limits take effect immediately when set, while increases require a review period so you cannot impulsively override limits you set for yourself.

ezji support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the platform — look for the chat icon on any page — or by emailing [email protected]. For urgent matters like suspected account compromise or self-exclusion requests, email is recommended so there is a written record. Response times are typically within a few minutes via live chat and within a few hours via email.